EQLEM B2B lets you take orders from your dealers and business buyers on a B2B site of your own. This page collects the most common questions with short answers. See the linked pages for detail.
General
What is EQLEM B2B? A B2B site of your own in which your dealer sees their own price, fills a cart, places the order and follows shipment, invoice, payment and returns. Orders land directly in your sales and finance flow. Details: B2B Portal and B2B Management.
Is B2B an e-commerce marketplace? No. The focus is dealer and business-buyer orders; consumer marketplace integrations sit in the E-Commerce module.
I use Mikro or Logo. Can I still use B2B? Yes. With a portal setting, stock and account balance can be read from your existing system; if the source is unreachable at that moment, the dealer sees "unknown" rather than a wrong zero.
Can a dealer order without seeing prices? Yes. A user with the price-hiding permission sees no amounts in the catalog, cart, documents or notifications.
Packages and pricing
Which packages are there? Basic, Pro and Enterprise. Comparison table: B2B Packages.
What do they cost? Prices are not published; they depend on your scope. Contact us.
What is the difference between Basic, Pro and Enterprise? Basic is a closed dealer portal. Pro adds the advanced page designer (up to 20 pages), the open storefront, the dealer application form and SEO/GEO/AI settings. Enterprise adds your own domain, a company mobile app and up to 50 pages.
Site, design and storefront
Can I build my site without code? Yes. The setup wizard publishes a ready site; you edit pages with the page designer.
What is the open storefront? Product and category pages shown without prices to signed-out visitors; a visitor can fill in the dealer application form. It is on Pro and Enterprise. Details: Open storefront.
Does a visitor see my prices? No. A visitor cannot see price, stock or account information.
Will my site appear in search engines and AI assistants? If you turn on the open storefront and the indexing setting, yes; ranking is not guaranteed. Details: SEO, GEO and AI visibility.
Can I use my own domain? Yes, on the Enterprise package. On other packages the site is published on a subdomain such as company.eqlemb2b.com. Details: Branding and own domain.
Mobile and notifications
Can my dealers have my own app in the store? Yes, on the Enterprise package; the app is published with your company name, icon and splash screen. Details: Company mobile app.
Does the mobile app work offline? No. A connection is required; carts and orders are not queued offline.
Which notifications does a dealer receive? Order and cart approval or rejection, payment received, payment failed, refund, overdue balance and account invitation. Channels are email, the notification centre on the site and mobile push. You edit the templates yourself. Details: B2B notifications.
Payment
Can a dealer pay by card? Yes. An order or account debt is paid by card with 3D Secure as a single charge. iyzico, Garanti BBVA and banks on the Payten/NestPay infrastructure are supported. Details: Card payment.
Is card data stored at EQLEM? No. Card details are entered on the page hosted by the provider or bank.
Is bank transfer payment still available? Yes. The dealer enters the transfer reference and uploads a receipt; your finance team matches it to an account collection voucher.
Does the order stop when the credit limit is exceeded? Not by default; the dealer sees a warning. With a portal parameter you can block cart completion when the overrun exceeds a tolerance.
Getting started
How do I start? Begin with one account group and a narrow catalog, pilot with your most active dealers, then widen the scope. Contact us for pricing or start with Try Free.
Who opens dealer users? Your sales or IT team invites buyer users, binds them to an account group and authorises them; on Pro and Enterprise dealers can also apply through the application form on the open storefront.
What do service requests require? The CRM module and the service request feature. Without them, the service request menu does not appear in B2B.