B2B notifications deliver order and payment events automatically to the dealer and to your seller team. The dealer receives email, a notification centre on the site and instant mobile notifications; your seller team learns about important events by email. Templates go out under your brand and you edit them yourself.
This page covers notifications of the B2B site. For the general notifications of Platform Web see Notifications.
Who is it for?
Dealer channel managers decide which event goes out and in which language. Sales operations and finance see alerts such as a new application or a payment received by email. Dealers learn order and payment status without phoning.
Which events go out?
More than twenty events are defined. The main ones:
- To the buyer: order approved and rejected, cart approved and rejected, cart converted to order, cart pending approval, payment received, payment failed, payment refunded, overdue balance, account invitation.
- To the seller: new dealer application, a payment or bank transfer reported by a dealer.
Buyer events go out as email, in-app notification and mobile push. Seller events and the account invitation go out as email. Seller notifications reach the email list you define, or your company's administrator users if the list is empty.
How it works
- Ready template set: Default Turkish and English templates come ready at setup; it works without any action from you.
- Simple and Advanced mode: In Simple mode you write the subject, heading, text and button label; the system places them in a branded layout with your logo and colour. In Advanced mode you edit the HTML; unsafe elements (scripts, forms, external styles) are cleaned automatically on save.
- Variables and preview: For each event you pick from ready variables (such as order number or buyer name); you preview live with sample data and send a test email to your own address.
- Notification centre: The buyer sees messages in the notification centre on the site with an unread count, marks all as read and chooses which notifications to receive in their own preferences. The centre updates instantly.
- Mobile push: In the company mobile app, notifications reach the phone immediately. Details: Company mobile app.
- Price hiding: Email, in-app message and push to a user with the price-hiding permission contain no amounts.
- Send history: You follow what was sent on Platform Web and resend if needed. The same event does not send a second notification.
- Brand: Logo and colour come from your site's theme settings. Details: Branding.
Mandatory notifications (account invitation, overdue balance) cannot be turned off; the buyer can turn off the others in their preferences.
Benefits
Dealers do not phone to ask "is my order approved, did my payment arrive?". Messages go out under your brand, and you set their language and tone. The seller team does not miss a new application or payment.
FAQ
Which channels do notifications use? Email, the notification centre on the site, and push in the company mobile app.
Can I change the template myself? Yes; with a form in Simple mode and with HTML in Advanced mode.
Can dealers turn notifications off? Except for the mandatory ones, yes, in their own preferences screen.
Do amounts show in notifications? Not for a user with the price-hiding permission.
Next step
Start with the default templates, watch the send history in the first week to see which events go out, then edit the texts to your own tone. Start with Try Free.